Refund policy.

The short version.

• Damaged, misprinted, or wrong item — email a photo and your order ID; we replace or refund it.
• Lost in transit — contact us after the window below and we re-ship.
• Wrong size or changed your mind — made-to-order items generally aren't refundable once production starts; goodwill option below.
• Need help? Email mac@quietlyascended.com.

Quietly Ascended merch is made to order and sold through our Shopify storefront. This page is our plain-English summary of how we handle refunds.

What we replace or refund.

Merch is print-on-demand — produced per order, with no inventory to "send back." For any of these, email mac@quietlyascended.com with your order ID:

• Misprinted, damaged, or defective — free replacement or full refund. Send a photo within 30 days of delivery. No need to ship the bad item back — keep it.
• Wrong item shipped — same: a photo plus your order ID, and the correct item ships at no cost.
• Lost in transit — if tracking shows the package undelivered after 30 days (US) or 60 days (international), we re-ship at no cost.

Where it gets harder.

• Wrong size or buyer's remorse — made-to-order items are produced for your order and can't be restocked. See the goodwill option below.
• Confirmed-delivered packages — if the carrier marks it delivered, file a claim with the carrier first; we can't refund or replace a carrier-confirmed delivery.
• Address typos — the carrier delivers to the address entered at checkout. We can re-ship to a corrected address at cost (production + shipping).

Sizing exchanges.

Sizes are listed on each product page, and print-on-demand base products vary a little by manufacturer — so wrong-size orders happen. If you ordered the wrong size, email mac@quietlyascended.com within 14 days of delivery: we ship the correct size at our wholesale cost (usually well below retail), and you keep the original.

This is a goodwill option, not a stated right — subject to availability and reasonable judgment.

Catching it before production.

• Within 12 hours of ordering — almost always cancellable, full refund.
• 12–24 hours — usually still cancellable; email fast.
• After 24 hours — production has likely started; cancellation isn't guaranteed.

Customers in the European Union and the United Kingdom have a statutory right to cancel or return an order within 14 days. Email us within that window and we take care of it.

How to reach us.

Email mac@quietlyascended.com with your order ID and a short description — plus a photo if it's a misprint, damage, or wrong item. We usually reply within 48 hours, and approved refunds land back on your original payment method within about 10 business days.

Hit a snag? Email us before filing a chargeback — we sort almost everything out faster than the bank does.